Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
1. Submit a Support Ticket
You can easily open a ticket through our official Contact page:
Submit a Ticket
2. Email Support
For questions about returns, order issues, exchanges, or anything else, you can reach us at:
support@vortexairpro.com
3. WhatsApp Customer Service (24/7 Messaging)
Need urgent help or quick updates? Message us anytime:
+1 (325) 555-9472
Orders are processed within 1–2 business days. Delivery time depends on your location, but most orders arrive within 5–12 business days. You will receive a tracking number as soon as your order ships.
You can create an account by selecting “Create Account” at checkout or by visiting our Account page. Simply enter your email and set a password to access your order history and manage your information.
If your order has not yet been shipped, you can update your shipping address by contacting our support team as soon as possible. Once an order has been shipped, we are unable to change the address.
Once your order ships, you will receive an email with a tracking link. You can click the link anytime to see real-time updates on your shipment.
No. We do not store or have access to your credit card information. All payments are securely processed through encrypted third-party payment gateways.
Sales tax is applied according to local laws based on your shipping address. Any applicable taxes will be displayed at checkout before completing your purchase.
We ship to most countries worldwide. You can check availability by entering your address at checkout. If shipping is not available to your region, the system will notify you.
Depending on product availability and warehouse location, your items may arrive in separate packages. If your order is split, you will receive separate tracking numbers.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return policy on most items. Products must be unused, in original packaging, and in resellable condition. To begin a return, please contact our support team for approval and instructions.
We’re here to help! If you received an incorrect item, contact us immediately with your order number and photos. We will arrange a replacement at no additional cost.
If your item arrives damaged, please send us clear photos within 48 hours of delivery. After reviewing the issue, we will send a replacement or offer a refund.
Once your return request is approved, we will provide you with the correct return address and instructions. Please do not send items back without authorization.
1. Submit a Support Ticket
You can easily open a ticket through our official Contact page:
Submit a Ticket
2. Email Support
For questions about returns, order issues, exchanges, or anything else, you can reach us at:
support@vortexairpro.com
3. WhatsApp Customer Service (24/7 Messaging)
Need urgent help or quick updates? Message us anytime:
+1 (325) 555-9472
Please contact us immediately. If the order has not shipped, we will update the address. If the order has already shipped, we may not be able to make changes.
If your order has not yet been processed, we can modify or cancel it. Once processing or shipping has begun, changes may no longer be possible. Contact us as soon as possible.
Some items allow pre-orders. If available, the product page will display a pre-order option along with the estimated restock date.